To cancel an order please contact us by replying to your order confirmation email.
Items can be canceled within seven days of placing the order (this includes pre-orders). If you have received the items after cancelation a refund will be processed once the items have been returned to us in the same condition they were sent. Original postage costs will not be refunded as we cannot recoup these once spent. Reasonable steps must be taken to ensure the items arrive back with us safely (using the packaging we sent the item with is recommended).
There is a discretionary £1* charge on cancellations to cover card transaction fees we are charged even when an item is refunded.
*For international orders this fee is 5% of the total order price or a minimum charge of £3.50 whichever is greater.
Please note: There is a 30 day limit to returns.
We cannot accept returns or cancelations of orders once the seal has been broken unless the item has been sent in error or is faulty.
Please notify by email any returns or issues using your order number on your confirmation email.
The return address is:
Strip Joint Records
956 Argyle Street